AI-First Managed Services for Australian Mid-Market
Managed IT, AI automation, AI agents, ERP, Xero AI, firewall configuration, open source AI and ESG — grouped so you can see exactly where each service fits.
How our offerings fit together
A single source of truth so there's no overlap confusion. Every SyncBricks offering belongs to one group below, with a clear boundary.
Monthly tiered stack
Managed IT → AI Automation → AI Agents → Advisory. Stack builds up, you stop at any tier.
Specialist services
ERP, Xero, Firewall, Open Source AI, ESG — standalone engagements, each with its own pricing model. Not part of the tiered stack.
Entry products
One-off low-commitment engagements — Readiness, Sprint, Pilot, Workshop — to prove value before monthly.
Managed IT & AI (Monthly Tiered Stack)
Our core MSP ladder. Start with Managed IT, add AI Automation and AI Agents when ready, layer Advisory on top. Month-to-month, tiers stack.
Managed IT Services
24/7 network monitoring, helpdesk, cloud infrastructure, cybersecurity monitoring, backup & disaster recovery, vendor management.
AI Automation
Workflow automation with n8n, document processing, generic CRM/ERP connectors, AI-powered reporting, quarterly ROI reviews. Cross-system orchestration layer.
AI Agents
Custom AI agent design & deployment for customer service, sales, operations, finance and HR. Monitored and managed 24/7.
AI Training & Advisory
Fractional CTO, AI transformation roadmap, monthly strategy sessions, staff workshops, quarterly board reports.
Cybersecurity
Cybersecurity splits into two services with different scope. Managed Cybersecurity is the broader program (Essential Eight, SIEM, endpoint, training). Firewall Configuration is specialist NGFW setup and managed service — often bought alone or alongside Managed IT.
Managed Cybersecurity
Essential Eight compliance, managed SIEM/XDR, ransomware protection, vulnerability management, security awareness training. The end-to-end program.
Firewall Configuration
NGFW setup, firewall rules and managed service — Fortigate, Palo Alto, Sophos, Azure Firewall, AWS Network Firewall and UniFi. Specialist firewall work — can be standalone.
ERP Services (Project + Managed)
ERP splits into three distinct services — selection (advisory), implementation (rollout) and integration (connecting ERP to Xero/CRM/ecommerce). You can engage any one alone. Different scope, different pricing model, different timeline.
ERP Selection
Vendor-agnostic ERP selection — NetSuite, MS Dynamics 365, SAP Business One, MYOB Advanced, Odoo. Scored RFP and total cost model. 8–12 weeks.
ERP Implementation
Full ERP rollout — configuration, data migration, integration, training and go-live. 4–9 months typical.
ERP Integration
Purpose-built ERP integration to Xero, MYOB, HubSpot, Salesforce, Shopify, 3PL and payroll. Higher depth than generic AI Automation connectors.
ERPNext Australia
ERPNext partner since 2021 — full implementation, self-hosted Docker deployment, Frappe development, custom apps, customization, training, AI automation and Power BI integration.
Xero Services
Two distinct Xero services. Xero Integration connects Xero to the rest of your stack. Xero AI Agents run AI on top of Xero (invoice triage, debtor follow-up, payday super). Integration is about data flow; AI Agents are about automated judgement.
Xero Integration
Connect Xero to your ERP, CRM, ecommerce, 3PL and payroll with two-way sync, monitoring and Australian data residency.
Xero AI Agents
AI agents for Xero — invoice triage, debtor follow-up, bill coding, BAS prep and payday super reconciliation. Human-in-the-loop.
Sovereign & Open Source AI
For Australian businesses that need AI on their own infrastructure — data residency, regulated industries, cost-predictable production workloads.
Compliance & Reporting
Specialist compliance service aligned with Australian regulatory obligations.
Entry Products (One-Off, Low Commitment)
Fixed-scope engagements that prove value before you commit to monthly services or larger programs. Separate from the monthly stack.
AI-Readiness Assessment
2-week audit of IT infrastructure + AI opportunities. Report + roadmap + ROI projections.
AI Automation Sprint
4-week project: automate one process end-to-end. Working automation + documentation + training.
AI Agent Pilot
Deploy one AI agent for 60 days. Working agent + performance report + expansion plan.
AI Training Workshop
Half-day or full-day hands-on AI training for your team. Practical, business-focused.
Disambiguation questions
How do all these services fit together?
What's the difference between AI Automation and ERP Integration?
What's the difference between AI Agents and Xero AI Agents?
What's the difference between Managed Cybersecurity and Firewall Configuration?
Which service should I start with?
Do I have to commit to a long contract?
Which Australian cities do you serve?
How fast will we see results?
Not Sure Where to Start?
Book a free discovery call. We'll assess your environment, identify the highest-ROI entry point, and recommend the right SyncBricks offering for your stage.
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