Managed IT · Hobart, TAS

Managed IT services in Hobart

Helpdesk, device management, Microsoft 365, tested backups, network and an Essential Eight aligned security baseline for Hobart and Tasmanian businesses, delivered remotely first with on-site visits arranged as needed.
Talk to us What managed IT includes

Hobart at a glance

  • Delivery: Remote first from Melbourne, on-site visits arranged as needed.
  • Hours: Tasmania and Victoria share a time zone and daylight saving, so our hours match yours all year.
  • Also available: ERP implementation, cybersecurity and ESG reporting data.

Hobart businesses

IT for the way Hobart businesses work

Hobart's business community is made up largely of small and mid-sized organisations: tourism and hospitality operators, food, beverage and aquaculture producers, professional services firms, health providers and not-for-profits. Many have grown steadily over years and run IT that was set up by whoever was available at the time.

Smaller markets often have fewer IT providers to choose from, and businesses can end up depending on one person who knows how everything works. Managed IT changes that by documenting the environment, standardising devices and accounts, and giving staff a clear place to send problems. For seasonal businesses, it also means bringing staff on and off quickly and safely each season.

Problems we are usually asked to fix

These come up again and again when we first look at a Hobart business's IT.
  • IT knowledge held by one person, with nothing written down
  • Seasonal staff given shared accounts or left with access after they finish
  • Several sites, such as a venue, an office and a production site, on different setups
  • Point-of-sale, booking and accounting systems that do not talk to each other

How support is delivered in Hobart

We are based in Melbourne and support Hobart businesses remotely first. Helpdesk, Microsoft 365, device management, backups and network management are all handled remotely, so being in Tasmania makes no difference to day-to-day support.

When something needs a person on-site, we arrange a visit as needed and agree how that is handled before we start.

Staff raise requests by email, phone or the support portal. We triage each one by its impact on the business, keep notes and documentation as we go, and review the environment with you regularly. The full model is explained on our managed IT services page.

Working hours

Tasmania and Victoria share a time zone and daylight saving, so our hours match yours all year.

Industries we often see

Tourism and hospitalityFood, beverage and aquacultureProfessional servicesHealthcareNot-for-profit

What managed IT includes

One ongoing service, scoped to your business and confirmed in writing before we start.

Helpdesk

Somewhere for staff to send problems, triaged by business impact.

Devices and patching

Laptops, desktops, phones and servers managed and kept up to date.

Microsoft 365

Accounts, licences, mailboxes, Teams, SharePoint and security settings.

Backup and recovery

Backups monitored, and restores tested so you know they work.

Network and firewall

Firewall, Wi-Fi, switching and remote access maintained.
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Security baseline

MFA, hardening and controls aligned to the Essential Eight.
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Onboarding and offboarding

Staff get access on day one and lose it when they leave.

Planning and vendors

A roadmap, a budget and one point of contact for your IT suppliers.

Our services in Hobart

Managed IT is one of four services we offer Hobart businesses. See the Hobart services overview for all of them.

Managed IT in Hobart

Helpdesk, device management, Microsoft 365, backup, network and a security baseline, run as one ongoing service for a predictable monthly fee.
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Managed cybersecurity in Hobart

Essential Eight assessment and uplift, monitoring and alerting, vulnerability management and incident response planning, fully managed or alongside your IT team.
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ERP implementation in Hobart

Process-led ERP implementation: mapping how the business runs, configuring the system, migrating data from MYOB, Reckon or Xero, integrating and training.
Read more

ESG reporting in Hobart

Getting the data behind ESG and climate reporting out of your ERP, accounting and operational systems in a form you can rely on.
Read more

If your systems are part of the problem

Plenty of IT tickets are really symptoms of business systems that no longer fit: stock in one place, jobs in a spreadsheet, invoices re-keyed into Xero or MYOB. We also map processes and implement ERP for Hobart businesses. Start with our ERP guide or ERP implementation in Hobart.

FAQ

Managed IT in Hobart: common questions

Do you support businesses in Hobart and the rest of Tasmania?

Yes. We support Hobart and Tasmanian businesses remotely from our Melbourne base and arrange on-site visits as needed. We do not have an office in Tasmania.

Is remote support practical for a Tasmanian business?

Yes. Almost all managed IT work, including helpdesk, Microsoft 365, device management, patching, backups and firewall management, is done remotely using management tools and admin access.

Can you help with seasonal staff?

Yes. We set up a repeatable onboarding and offboarding process so seasonal staff get the right accounts and devices on day one and lose access when they finish.

Are we in the same time zone?

Yes. Tasmania and Victoria share a time zone and both observe daylight saving.

Related

Looking for managed IT in Hobart?

Tell us how your IT runs today and what is not working. We will tell you plainly whether we are a good fit.

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