Legal

Privacy policy

Last updated: 15 October 2026

SyncBricks Technologies(“SyncBricks”, “we”, “our” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Entity: SyncBricks Technologies
ABN: 99 257 759 706
Email: [email protected]
Location: Melbourne, Victoria, Australia

Information we collect

We collect personal information that is reasonably necessary for our business functions and activities. This includes:

  • Contact information: name, email address, phone number, job title and company name.
  • Business information: company size, industry, and details of your systems, processes and IT environment provided during enquiries and consultations.
  • Technical information: IP address, browser type, device information and website usage data collected automatically.
  • Service data: information collected while delivering services, including system configurations, access credentials (stored encrypted) and support records.

How we collect it

We collect information directly from you, for example when you complete the contact form, email or call us, or engage us for a service. Our contact form sends the details you enter to a workflow system we operate so that your enquiry reaches us. Our website may use analytics cookies to understand how pages are used; you can block cookies in your browser settings.

How we use information

  • Service delivery: providing ERP, business process, managed IT and related consulting and support services.
  • Communication: responding to enquiries, sending service updates and, with your consent, newsletters.
  • Business operations: billing, accounting, compliance and internal administration.
  • Improvement: analysing website usage and service performance to improve what we offer.
  • Legal obligations: complying with applicable laws, regulations and legal processes.

Information sharing

We do not sell your personal information. We may share it with:

  • Service providers: third-party providers who help us deliver our services, such as cloud hosting and email platforms, under confidentiality obligations.
  • Professional advisers: lawyers, accountants and auditors who need access to provide their services.
  • Law enforcement and regulators: where required by law or court order, or to protect our rights, property or safety.

Some of our service providers may store information outside Australia. Where that happens, we take reasonable steps to ensure the information is handled in a way that is consistent with the APPs.

Data security

We take data security seriously and apply measures consistent with the Essential Eight to protect personal information, including:

  • Encryption of data in transit and at rest
  • Multi-factor authentication for systems that hold personal information
  • Regular security reviews and vulnerability assessments
  • Access to personal information restricted on a need-to-know basis
  • Regular backups and recovery testing

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we continue to strengthen our controls.

Your rights

Under the Privacy Act 1988 (Cth), you may:

  • Access: request access to the personal information we hold about you.
  • Correction: request correction of information that is inaccurate, out of date or incomplete.
  • Deletion: ask us to delete personal information that is no longer needed.
  • Complaint: make a complaint about how we have handled your personal information.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The current version is always published on this page, with the date it was last updated.

Contact us

If you have questions about this policy or how we handle your personal information, contact us:

See also our terms of service.