Privacy Policy

SyncBricks (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Company: SyncBricks
ABN: 99 257 759 706
Email: hello@syncbricks.com.au
Location: Melbourne, Victoria, Australia

Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities. This includes:

• --Contact information: name, email address, phone number, job title, company name
• --Business information: company size, industry, IT infrastructure details provided during consultations
• --Technical information: IP address, browser type, device information, website usage data collected automatically
• --Service data: information collected during service delivery including system configurations, access credentials (encrypted) and support records

How We Use Information

We use your personal information for the following purposes:

• --Service delivery: providing managed IT services, support and consulting
• --Communication: responding to inquiries, sending service updates and newsletters (with consent)
• --Business operations: billing, accounting, compliance and internal administration
• --Improvement: analysing website usage and service performance to improve our offerings
• --Legal obligations: complying with applicable laws, regulations and legal processes

Information Sharing

We do not sell your personal information. We may share your information with:

• --Service providers: trusted third-party vendors who assist us in delivering services (e.g., cloud hosting, email platforms) under confidentiality agreements
• --Professional advisers: lawyers, accountants and auditors who need access to provide their services
• --Law enforcement: where required by law, court order or to protect our rights, property or safety

Data Security

We take data security seriously and implement measures consistent with the Essential Eight framework to protect your personal information:

• --Encryption of data in transit and at rest
• --Multi-factor authentication for all systems accessing personal data
• --Regular security audits and vulnerability assessments
• --Restricted access to personal information on a need-to-know basis
• --Regular backups and disaster recovery testing

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to strengthen our defences.

Your Rights

Under the Privacy Act 1988 (Cth), you have the following rights:

• --Access: request access to the personal information we hold about you
• --Correction: request correction of inaccurate or outdated information
• --Deletion: request deletion of your personal information where no longer needed
• --Complaint: lodge a complaint about our handling of your personal information

To exercise any of these rights, contact us at hello@syncbricks.com.au. We will respond within 30 days.

Contact Us

If you have questions about this Privacy Policy or our handling of your personal information, please contact us: