Managed IT · Sydney, NSW

Managed IT services in Sydney

Helpdesk, device management, Microsoft 365, tested backups, network and an Essential Eight aligned security baseline for Sydney businesses, delivered remotely first with on-site visits arranged as needed.
Talk to us What managed IT includes

Sydney at a glance

  • Delivery: Remote first from Melbourne, on-site visits arranged as needed.
  • Hours: Sydney and Melbourne share a time zone, including daylight saving, so our business hours match yours.
  • Also available: ERP implementation, cybersecurity and ESG reporting data.

Sydney businesses

IT for the way Sydney businesses work

Sydney is home to a large share of Australia's financial services, professional services and technology businesses, plus a wide spread of distributors, health businesses and multi-site retailers across Western Sydney and beyond. Many of these businesses handle sensitive client or financial data, and their customers and insurers increasingly ask how it is protected.

For a Sydney business without its own IT team, that usually means two needs at once: reliable day-to-day support for staff, and a security baseline that can be explained to a client or an insurer. Managed IT covers both, with the Essential Eight as the reference point for the security work.

Problems we are usually asked to fix

These come up again and again when we first look at a Sydney business's IT.
  • Client data spread across personal OneDrives, shared mailboxes and old file servers
  • Questions from insurers or clients about MFA and backups
  • Staff working across several offices or from home with inconsistent setups
  • An IT provider that fixes tickets but never plans ahead

How support is delivered in Sydney

We are based in Melbourne and support Sydney businesses remotely first. Almost all day-to-day IT work, from password resets to Microsoft 365 changes, device rollouts and firewall management, is done remotely and does not need anyone on-site.

When something does need a person at your premises, such as a network install or an office move, we arrange an on-site visit as needed. We agree how on-site work will be handled for your sites before we start, so there are no surprises.

Staff raise requests by email, phone or the support portal. We triage each one by its impact on the business, keep notes and documentation as we go, and review the environment with you regularly. The full model is explained on our managed IT services page.

Working hours

Sydney and Melbourne share a time zone, including daylight saving, so our business hours match yours.

Industries we often see

Financial servicesProfessional servicesTechnologyHealthcareWholesale and distribution

What managed IT includes

One ongoing service, scoped to your business and confirmed in writing before we start.

Helpdesk

Somewhere for staff to send problems, triaged by business impact.

Devices and patching

Laptops, desktops, phones and servers managed and kept up to date.

Microsoft 365

Accounts, licences, mailboxes, Teams, SharePoint and security settings.

Backup and recovery

Backups monitored, and restores tested so you know they work.

Network and firewall

Firewall, Wi-Fi, switching and remote access maintained.
Read more

Security baseline

MFA, hardening and controls aligned to the Essential Eight.
Read more

Onboarding and offboarding

Staff get access on day one and lose it when they leave.

Planning and vendors

A roadmap, a budget and one point of contact for your IT suppliers.

Our services in Sydney

Managed IT is one of four services we offer Sydney businesses. See the Sydney services overview for all of them.

Managed IT in Sydney

Helpdesk, device management, Microsoft 365, backup, network and a security baseline, run as one ongoing service for a predictable monthly fee.
Read more

Managed cybersecurity in Sydney

Essential Eight assessment and uplift, monitoring and alerting, vulnerability management and incident response planning, fully managed or alongside your IT team.
Read more

ERP implementation in Sydney

Process-led ERP implementation: mapping how the business runs, configuring the system, migrating data from MYOB, Reckon or Xero, integrating and training.
Read more

ESG reporting in Sydney

Getting the data behind ESG and climate reporting out of your ERP, accounting and operational systems in a form you can rely on.
Read more

If your systems are part of the problem

Plenty of IT tickets are really symptoms of business systems that no longer fit: stock in one place, jobs in a spreadsheet, invoices re-keyed into Xero or MYOB. We also map processes and implement ERP for Sydney businesses. Start with our ERP guide or ERP implementation in Sydney.

FAQ

Managed IT in Sydney: common questions

Do you have an office in Sydney?

No. SyncBricks is based in Melbourne. We support Sydney businesses remotely first and arrange on-site visits as needed for work that requires someone at your premises.

How does remote support work for a Sydney business?

Your staff raise requests by email, phone or the support portal. We triage by business impact and resolve most issues remotely using management tools on your devices and admin access to Microsoft 365 and your network equipment.

What happens when something needs to be done on-site in Sydney?

We arrange an on-site visit as needed. Before we start, we agree how on-site work is handled for your sites, including how it is scheduled and charged, so it is clear in advance.

Are we in the same time zone?

Yes. Sydney and Melbourne share a time zone and both observe daylight saving, so our business hours line up with yours.

Related

Looking for managed IT in Sydney?

Tell us how your IT runs today and what is not working. We will tell you plainly whether we are a good fit.

Start a conversation How pricing works