TRANSPARENT PRICING

AI-First MSP Pricing Australia

Clear, upfront pricing for managed IT services, AI automation, AI agents and ESG reporting. No hidden fees. Start small, prove value, scale when you're ready.

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Entry Products (One-Off)

Low-commitment ways to test the waters. Most clients start here before moving to monthly services.

AI-Readiness Assessment

2 weeks

$3,000-$5,000

Full audit of IT infrastructure and AI opportunities. Delivers a report with roadmap and ROI projections.

  • IT infrastructure audit
  • Process documentation
  • AI opportunity scoring
  • Custom roadmap
  • ROI projections
  • No obligation to proceed
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AI Automation Sprint

4 weeks

$10,000-$20,000

Automate one end-to-end process. Includes working automation, documentation and team training.

  • Process selection & mapping
  • Automation development
  • Testing & deployment
  • Documentation
  • Team training
  • 30-day support
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AI Agent Pilot

60 days

$5,000-$8,000

Deploy one AI agent for 60 days to prove ROI. Includes working agent, performance report and expansion plan.

  • Custom agent design
  • Training on your data
  • System integration
  • 60-day deployment
  • Performance report
  • Expansion roadmap
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AI Training Workshop

Half or full day

$2,000-$5,000

Hands-on AI training for your team. Practical, business-focused, no technical jargon.

  • Customized curriculum
  • Hands-on exercises
  • Real business examples
  • Take-home materials
  • Q&A session
  • Follow-up resources
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MANAGED SERVICES

Managed IT Services Pricing Australia

Monthly managed IT services with AI automation and AI agents built in. Scale up as you see results.

Tier 1

AI-Ready MSP

from $150
per user/month
Minimum 50 users · Month-to-month, 10-15% annual discount

Foundation managed IT services with proactive monitoring and AI opportunity reporting.

  • 24/7 network monitoring & management
  • Helpdesk support (business hours + emergency)
  • Endpoint management (laptops, desktops, mobile)
  • Cloud infrastructure management (AWS, Azure, GCP)
  • Cybersecurity monitoring (SIEM, endpoint protection)
  • Backup & disaster recovery management
  • Vendor management (telco, software, ISPs)
  • Monthly AI opportunity report
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Most Popular
Tier 2

AI Automation

Custom scoped
add-on to Tier 1
Typical retainers $3,000–$8,000/month · Start with a 4-week Automation Sprint

Everything in Tier 1 plus workflow automation, document processing and CRM/ERP AI integration.

  • Everything in Tier 1, plus:
  • Process audit & automation roadmap
  • Workflow automation (n8n, Zapier, custom)
  • Document processing automation
  • CRM/ERP AI integration
  • AI-powered reporting & analytics
  • Quarterly automation reviews
  • ROI reporting & optimisation
Get Started
Tier 3

AI Agents

+$1,500/agent/month
add-on, per agent
Typical range $1,500-$3,000/agent/month

Deploy autonomous AI workers for customer service, sales, operations, finance and HR.

  • Everything in Tier 1 & 2, plus:
  • Custom AI agent design & deployment
  • Customer service agents
  • Sales & lead nurturing agents
  • Operations & scheduling agents
  • Finance & forecasting agents
  • HR & onboarding agents
  • Agent monitoring & monthly reports
  • Agent training with company data
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Tier 4

Strategic Advisory

Custom scoped
executive retainer add-on
Typical retainers $5,000–$10,000/month · 3-month minimum

Fractional CTO services, AI transformation roadmap and quarterly board reporting.

  • Everything in Tier 1, 2 & 3, plus:
  • Fractional CTO services
  • AI transformation roadmap (12-24 month)
  • Monthly strategy sessions with executives
  • Quarterly board/CIO reports
  • Technology vendor negotiations
  • Cybersecurity strategy & compliance
  • Digital transformation program management
  • Executive AI training & workshops
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ADD-ONS

Optional Add-On Services

Specialized services you can add to any tier for enhanced capability.

Managed Cybersecurity

Custom scoped — Book a Scoping Call

Essential Eight compliance, managed SIEM/XDR, ransomware protection, vulnerability management.

ESG Reporting

Custom scoped — Book a Scoping Call

Mandatory climate reporting, Scope 3 emissions tracking, ASRS compliance.

ERP Selection

Fixed-fee from $25,000

Vendor-agnostic ERP selection across NetSuite, MS Dynamics 365, SAP Business One, MYOB Advanced and Odoo. Scored RFP and TCO model.

ERP Implementation

Fixed-fee per phase

Full ERP rollout — configuration, data migration, integration, training and go-live. 4–9 months typical.

ERP & Xero Integration

From $15,000 build · From $1,500/mo managed

Two-way ERP integration to Xero, MYOB, HubSpot, Salesforce, Shopify, 3PL and payroll.

Xero Integration

From $3,000 discovery · From $10,000 build

Connect Xero to your ERP, CRM, ecommerce, 3PL and payroll with two-way sync and Australian data residency.

Xero AI Agents

Pilot from $5,000 · 6–8 weeks

AI agents for Xero — invoice triage, debtor follow-up, bill coding, BAS prep, payday super reconciliation.

Firewall Configuration

From $5,000 · Managed from $500/mo

NGFW setup, firewall rules and managed service — Fortigate, Palo Alto, Sophos, Azure Firewall, AWS, UniFi.

Open Source AI

From $15,000 deployment

Self-hosted LLM, sovereign AI on Australian infrastructure, OpenClaw AI platform. Llama, Qwen, Mistral, DeepSeek.

Typical ROI for Mid-Market Companies

Based on Australian businesses with 50-500 employees

30-50%
IT Cost Reduction
$50K-$200K
Annual Savings from AI Automation
3-6 Months
Average Break-Even Point

Example: Professional Services Firm (120 Employees)

Before SyncBricks (annual IT + admin costs)$450,000
After SyncBricks (managed IT + AI automation)$280,000
Annual Savings$170,000 (38%)
Processes automated8 workflows + 3 AI agents
Hours saved monthly320 hours

SyncBricks vs Traditional MSP

See why Australian mid-market companies are switching to an AI-First MSP.

FeatureTraditional MSPSyncBricks (AI-First MSP)
Pricing ModelPer-device or per-user flat feeOutcome-based with measurable ROI
ApproachReactive - fix when brokenProactive - predict and prevent with AI
AutomationScripted tasks (if X, then Y)Intelligent agents that handle exceptions
AI StrategyExpensive add-onBuilt into every service from day one
ReportingMonthly uptime & ticket countsQuarterly ROI reviews with business outcomes
StaffingTechnicians and engineersAI engineers + business process experts
Process KnowledgeAssumes you know what to automateDiscovers and documents every process first
EngagementOngoing retainer, hard to changeModular - start small, prove value, scale
Strategic ValueKeeps IT runningTransforms how the entire business operates
CybersecurityAntivirus + firewallEssential Eight + SIEM/XDR + AI threat detection
ESG ComplianceNot includedScope 3 tracking + ASRS reporting included
FAQ

Managed IT Services Pricing FAQ

Why is managed IT services pricing per user?
Per-user pricing aligns costs with the actual support you need. More employees means more devices, more accounts, more helpdesk tickets. It also makes budgeting predictable - you know exactly what your monthly IT spend will be.
What's included in managed IT services?
Our Tier 1 managed IT services include 24/7 network monitoring, helpdesk support, endpoint management, cloud infrastructure management, cybersecurity monitoring, backup & disaster recovery, and vendor management. Higher tiers add AI automation, AI agents and strategic advisory.
How quickly will I see ROI from AI automation?
Most Australian mid-market companies see measurable ROI within 3-6 months of AI automation deployment. Typical savings are $50K-$200K per year through process automation, reduced admin time and improved operational efficiency.
Can I start with an entry product before committing to monthly services?
Absolutely. Most clients start with our AI-Readiness Assessment ($3,000-$5,000) or AI Automation Sprint ($10,000-$20,000). The roadmap and working automation are yours to keep regardless of whether you continue with managed services.
What is the minimum contract term?
Our managed IT services are month-to-month with no lock-in contracts. You can pause or cancel anytime. We believe in earning your business every month through measurable results, not contracts.
Do you offer discounts for annual commitments?
Yes. Clients who commit to annual contracts receive a 10-15% discount on monthly fees. This includes priority support, dedicated account management and quarterly strategic reviews.
How much does ERP selection and implementation cost in Australia?
ERP selection is fixed-fee from $25,000 (typically $25,000–$60,000 for 8–12 week engagements). ERP implementation is fixed-fee per phase, typically $80,000–$400,000 excluding licences for mid-market. ERP integration builds run $15,000–$80,000 with managed operations from $1,500/month. See the ERP service pages for specifics.
What does a Xero AI agent pilot cost?
Xero AI agent pilots start at $5,000–$8,000 for a single agent in production within 6–8 weeks. Ongoing infrastructure plus LLM usage typically $500–$3,000/month per production agent. Multi-agent programs from $20,000/month managed.
How much does firewall configuration cost?
Firewall configuration engagements range $5,000–$60,000 depending on vendor, sites and features. Managed firewall from $500/month (UniFi, small) to $5,000+/month (multi-site enterprise NGFW). Covers Fortigate, Palo Alto, Sophos, Azure Firewall, AWS Network Firewall and UniFi.
What is open source AI pricing?
Open source AI deployment engagements start at $15,000. Production GPU infrastructure typically runs $1,500–$10,000/month depending on workload. Break-even vs commercial APIs usually lands around 10M tokens/month of consistent usage.

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