Managed IT · Perth, WA

Managed IT services in Perth

Helpdesk, device management, Microsoft 365, tested backups, network and an Essential Eight aligned security baseline for Perth businesses, delivered remotely first with on-site visits arranged as needed.
Talk to us What managed IT includes

Perth at a glance

  • Delivery: Remote first from Melbourne, on-site visits arranged as needed.
  • Hours: Perth is two hours behind Melbourne for most of the year and three hours behind during eastern daylight saving. We agree support hours and maintenance windows that suit Perth working hours as part of your scope.
  • Also available: ERP implementation, cybersecurity and ESG reporting data.

Perth businesses

IT for the way Perth businesses work

Perth's economy is closely tied to mining and resources, and a large number of Perth businesses are engineering firms, contractors, equipment suppliers and professional services firms that serve the sector. Alongside them are health providers, logistics businesses and a broad base of local small and mid-sized companies.

For businesses connected to resources, IT has to support people who work away from the office, sometimes on remote sites with limited connectivity, and clients who expect a certain standard of security from their suppliers. Managed IT helps by standardising devices, securing remote access and Microsoft 365, and making sure the business can show its security baseline when a client asks.

Problems we are usually asked to fix

These come up again and again when we first look at a Perth business's IT.
  • Staff working remotely or on sites with limited connectivity
  • Security questionnaires from larger resources clients
  • Laptops built by hand with no standard image or management
  • Head office and site networks managed by different people

How support is delivered in Perth

We are based in Melbourne and support Perth businesses remotely first. Device management, Microsoft 365, backups, patching and firewall management are handled remotely and do not depend on where we are.

Perth is two or three hours behind Melbourne depending on the time of year, so we agree support hours and maintenance windows that suit your working day as part of the scope. When work needs someone on-site, we arrange a visit as needed.

Staff raise requests by email, phone or the support portal. We triage each one by its impact on the business, keep notes and documentation as we go, and review the environment with you regularly. The full model is explained on our managed IT services page.

Working hours

Perth is two hours behind Melbourne for most of the year and three hours behind during eastern daylight saving. We agree support hours and maintenance windows that suit Perth working hours as part of your scope.

Industries we often see

Mining and resources servicesEngineeringConstructionProfessional servicesHealthcare

What managed IT includes

One ongoing service, scoped to your business and confirmed in writing before we start.

Helpdesk

Somewhere for staff to send problems, triaged by business impact.

Devices and patching

Laptops, desktops, phones and servers managed and kept up to date.

Microsoft 365

Accounts, licences, mailboxes, Teams, SharePoint and security settings.

Backup and recovery

Backups monitored, and restores tested so you know they work.

Network and firewall

Firewall, Wi-Fi, switching and remote access maintained.
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Security baseline

MFA, hardening and controls aligned to the Essential Eight.
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Onboarding and offboarding

Staff get access on day one and lose it when they leave.

Planning and vendors

A roadmap, a budget and one point of contact for your IT suppliers.

Our services in Perth

Managed IT is one of four services we offer Perth businesses. See the Perth services overview for all of them.

Managed IT in Perth

Helpdesk, device management, Microsoft 365, backup, network and a security baseline, run as one ongoing service for a predictable monthly fee.
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Managed cybersecurity in Perth

Essential Eight assessment and uplift, monitoring and alerting, vulnerability management and incident response planning, fully managed or alongside your IT team.
Read more

ERP implementation in Perth

Process-led ERP implementation: mapping how the business runs, configuring the system, migrating data from MYOB, Reckon or Xero, integrating and training.
Read more

ESG reporting in Perth

Getting the data behind ESG and climate reporting out of your ERP, accounting and operational systems in a form you can rely on.
Read more

If your systems are part of the problem

Plenty of IT tickets are really symptoms of business systems that no longer fit: stock in one place, jobs in a spreadsheet, invoices re-keyed into Xero or MYOB. We also map processes and implement ERP for Perth businesses. Start with our ERP guide or ERP implementation in Perth.

FAQ

Managed IT in Perth: common questions

Do you have an office in Perth?

No. SyncBricks is based in Melbourne. We support Perth businesses remotely first and arrange on-site visits as needed for work that requires someone at your premises.

How do you handle the time difference with Perth?

Perth is two hours behind Melbourne for most of the year and three during eastern daylight saving. We agree support hours and maintenance windows that suit Perth working hours as part of your scope.

Can you support staff who work on remote sites?

Yes. Managed laptops and phones, secure remote access and Microsoft 365 work wherever staff have a connection. Where connectivity is limited, we plan updates and backups to suit it.

Can you help us answer security questionnaires from clients?

Yes. We assess your environment against the Essential Eight and help you answer client and insurer questionnaires accurately, then work on closing the gaps they reveal.

Related

Looking for managed IT in Perth?

Tell us how your IT runs today and what is not working. We will tell you plainly whether we are a good fit.

Start a conversation How pricing works