Retail and e-commerce · ERP Australia

ERP for Australian retail and e-commerce businesses

Back office ERP for Australian retailers and online sellers across stores, Shopify and marketplaces.
Talk to us Compare ERP software

Retail and e-commerce ERP in Australia

Ecommerce ERP in Australia is about keeping stock, orders, returns and accounting consistent across your online store, marketplaces, physical stores and 3PL. SyncBricks maps how orders and stock move through your business, helps you choose between a lean app stack and a full ERP, then implements and integrates the system, including ERPNext where it fits.

Common retail and e-commerce problems an ERP should solve

  • Shopify stock, 3PL stock and the accounts never quite agree
  • Refunds, gift cards and payment gateway fees make reconciliation slow
  • Marketplace orders are handled outside the normal order process
  • Bundles and kits are not costed or stocked correctly
  • Wholesale and retail customers end up on the wrong prices
  • Month end takes days because of channel adjustments

What to look for in a retail and e-commerce ERP

Use these as scenarios in vendor demos, not as a tick-box list.

Multi-channel stock

One available-to-sell figure pushed to every channel, with safety stock and allocation rules so you do not oversell.

Bundles, kits and variants

Bundles that reduce component stock correctly, variants managed without duplicate items, and costs that roll up properly.

Order and returns handling

Orders from every channel in one queue, split shipments, returns, exchanges and refunds that update stock and accounts together.

Accounting and settlements

Payouts from Shopify, marketplaces and gateways reconciled against orders, fees and refunds, with revenue reported by channel.

3PL and store integration

Orders sent to the warehouse, tracking returned, and stores sharing the same stock and customer records.

The options businesses usually compare

Australian retailers and online sellers commonly compare a Shopify plus Xero plus inventory app stack, using tools such as Cin7, with full ERPs such as NetSuite, Microsoft Dynamics 365 Business Central, MYOB Acumatica (formerly MYOB Advanced), Odoo and ERPNext. The app stack can work well for a single brand with simple stock. A full ERP becomes worth evaluating when wholesale, multiple warehouses, bundles, stores and marketplaces all need to share the same stock and customer data.

For a neutral overview of the general platforms, see the best ERP software in Australia.

Systems we often see

Cin7NetSuiteMicrosoft Dynamics 365 Business CentralMYOB Acumatica (formerly MYOB Advanced)OdooERPNextShopify with Xero and an inventory app

Common integrations

Shopify and Shopify PlusWooCommerceAmazon and eBayPoint of sale3PL and shipping (ShipStation, Starshipit)XeroPayment gateways (Stripe, PayPal, Afterpay)

How we help retail and e-commerce businesses

We map the process first, then help you choose, implement and connect the system.

What we do

  • Process mapping of order to cash, returns and stock across every channel
  • Independent selection between an app stack and a full ERP
  • ERPNext configuration for items, variants, bundles, price lists and warehouses
  • Integration with Shopify, WooCommerce, marketplaces, 3PL, POS and Xero
  • Data migration of products, customers, stock and open orders
  • Training for operations, customer service and accounts, plus ongoing support

What we aim for

  • One stock figure shared by every sales channel
  • Payouts and fees reconciled against orders without manual matching
  • Profit visible by channel, not just in total
  • Customer service can see order, stock and return status in one place

FAQ

Retail and e-commerce ERP questions

Do we need an ERP, or can we stay on Shopify and Xero with apps?

Many online retailers run well on Shopify, Xero and an inventory app. The point to look at an ERP is usually when wholesale customers, multiple warehouses, bundles, stores and marketplaces all need to share stock and pricing, and the connectors between apps become the main source of errors. We assess your current setup honestly and will recommend improving it if that is enough.

Does an ERP work with Shopify Plus?

Yes. NetSuite, Business Central, MYOB Acumatica, Odoo and ERPNext can all be connected to Shopify and Shopify Plus, either through a native or marketplace connector or a custom integration. We decide which system is the source of truth for products, prices and stock, set the sync direction for each record, and test refunds, partial fulfilments and cancellations before go live.

How do you handle Amazon and eBay orders?

Either through the ERP's own marketplace connector, a multichannel tool, or a custom integration, depending on volume and the number of listings. Orders, stock updates and marketplace fees flow into the ERP so they follow the same fulfilment and accounting process as your own store, and settlement reports are matched against what was sold.

How do refunds and gateway fees get into the accounts?

We post orders, refunds and fees from the ERP to the general ledger, then reconcile each payout from Shopify Payments, Stripe, PayPal or a marketplace against the orders it covers. Differences are listed for review rather than written off silently. The aim is a month end where payouts match the bank without hours of spreadsheet work.

Related

Planning a retail and e-commerce ERP project?

Tell us how the business runs today and what is not working. We will help you work out what to do next.

Start a conversation How pricing works