Managed IT · Melbourne, VIC

Managed IT support for Melbourne businesses

Helpdesk, device management, Microsoft 365, backup, network and a security baseline, run as one ongoing service for a predictable monthly fee.
Talk to us About managed IT services

Managed IT services in Melbourne

Because we are based in Melbourne, Melbourne clients get the full model: remote support for day-to-day requests and on-site visits across the metropolitan area when the work needs someone there, such as network changes, hardware installs or office moves. Reviews can be held in person at your office.

Managed IT means one provider looks after the day-to-day running of your IT: your staff have somewhere to send problems, devices are patched and managed, Microsoft 365 is administered properly, backups are checked and restores are tested, and the network and firewall are maintained. We also keep the environment documented and meet with you regularly to plan what comes next, so IT stops being a series of surprises.

We are based in Melbourne, so this work combines remote delivery with on-site visits when they are needed.

What is included and who it suits

We confirm the exact scope in writing before any work starts.

Included

  • Helpdesk for staff, with requests triaged by business impact
  • Device management and patching for laptops, desktops and servers
  • Microsoft 365 administration, licences and security settings
  • Backup and recovery, with restores tested on a schedule
  • Network, firewall and Wi-Fi management
  • Security baseline aligned to the Essential Eight
  • Staff onboarding and offboarding
  • Vendor management, IT planning and budgeting

A good fit for

  • Small and mid-sized businesses without a full IT team
  • Businesses whose IT person is stretched or about to leave
  • Owners who want IT documented and planned rather than fixed ad hoc

Melbourne businesses we often work with

Melbourne has one of the broadest business mixes in the country. Professional services firms in the CBD and inner suburbs sit alongside manufacturers and distributors in the west and south-east, healthcare and allied health practices across the suburbs, and a large number of family-owned businesses that have grown past the point where one person can look after the IT on the side.

For the full picture of IT support here, see managed IT services in Melbourne.

Industries

Professional servicesManufacturingDistribution and logisticsHealthcare and allied healthConstruction and trades

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FAQ

Managed IT in Melbourne: common questions

Do you provide managed IT services in Melbourne?

Yes. We are based in Melbourne, so this work combines remote delivery with on-site visits when they are needed.

How does managed IT services work for a Melbourne business?

Because we are based in Melbourne, Melbourne clients get the full model: remote support for day-to-day requests and on-site visits across the metropolitan area when the work needs someone there, such as network changes, hardware installs or office moves. Reviews can be held in person at your office.

What about working hours in Melbourne?

We work on Melbourne time, so business hours are the same as yours.

What does managed IT include?

Helpdesk for staff, device management and patching, Microsoft 365 administration, tested backups, network and firewall management, an Essential Eight aligned security baseline, onboarding and offboarding, vendor management and regular planning reviews. We confirm the exact scope in writing before we start.

How is managed IT priced?

Usually per user or per device each month, scoped to your environment. Project work, such as a migration or a new site, is quoted separately. See our pricing page and managed IT cost guide for how the cost drivers work.

Related

Talk to us about managed IT services in Melbourne

Tell us where things stand today. We will explain how we would approach it and whether we are the right fit.

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