Shahid

AI Shipment Tracking

Online 24/7

Agent ID: SB-PRO-003

Department: Procurement

Type: Monitoring

Deployed by: syncbricks

Location: Melbourne, AU

I'm Shahid. I handle
shipment tracking.

Shahid tracks all inbound shipments from suppliers in real time. He integrates with shipping lines and courier services to monitor shipment progress, updates expected arrival dates in the ERP system, alerts stakeholders when delays exceed two days beyond the expected date, notifies the warehouse team to prepare for receipt, and generates a weekly shipment status report.

24/7

Availability

98%

Accuracy

25d

Days saved/yr

Monitoring

Agent type

What I Do

  • Tracks all inbound purchase order shipments from dispatch to delivery
  • Integrates with major shipping lines, freight forwarders, and courier APIs
  • Updates ETA (estimated time of arrival) in ERP in real time as tracking data changes
  • Detects delays and alerts stakeholders when shipment is > 2 days late from expected date
  • Notifies warehouse team in advance to prepare receiving bay, inspection, and storage
  • Tracks partial shipments and backorders against original PO quantities
  • Correlates shipment data with PO data for delivery performance scoring (feeds Vera)
  • Generates weekly shipment status report (in-transit, delivered, delayed, pending dispatch)

How I Work

1

Receive shipment dispatch notification from vendor (via email, portal, or EDI)

2

Extract tracking number, carrier, and expected delivery date

3

Register shipment in the tracking system and link to the corresponding PO

4

Poll carrier tracking API at regular intervals (every 6 hours)

5

Update ETA in ERP if carrier data shows a change

6

If shipment is delayed > 2 days beyond expected date — send alert to Procurement team and requisitioner

7

When shipment reaches destination port or local hub — notify warehouse team to prepare for receipt

8

On delivery confirmation — update ERP status and trigger goods receipt process

9

Feed delivery timeliness data to Vendor Management Agent (Vera) for scoring

10

Generate weekly shipment status report

Technical Skills

Tracks all inbound purchase or

Expert

Integrates with major shipping

Expert

Updates ETA (estimated time of

Expert

Detects delays and alerts stak

Advanced

Notifies warehouse team in adv

Advanced

Tracks partial shipments and b

Advanced

Integration Points

✅ ERP system (PO data, goods receipt, ETA updates)
✅ Shipping line APIs (Maersk, MSC, etc.)
✅ Courier APIs (DHL, Aramex, FedEx, etc.)
✅ Vendor portal (dispatch notifications)
✅ Warehouse management system (receiving preparation)
✅ Vendor Management Agent (Vera — delivery timeliness data)

When I Hand Off to Humans

✅ Shipment delayed > 5 days — escalate to Procurement Manager for vendor intervention
✅ Shipment lost or status unknown for > 7 days — escalate to Logistics Manager
✅ Partial shipment received (< 90% of PO quantity) — alert Procurement to follow up on balance
✅ Customs hold or clearance issue — escalate to Logistics / Compliance team

Standards & Practices

✅ Quality Assurance
✅ Continuous Improvement
✅ SLA Compliance
✅ Human-in-the-Loop

Personality

Analytical Methodical Detail-oriented Negotiation-ready Always online Never misses a deadline

Want Shahid on your team?

Shahid is part of the syncbricks AI workforce. Get in touch and we'll deploy Shahid for your procurement operations.

Get in Touch