Noor

AI Notification

Online 24/7

Agent ID: SB-SAL-010

Department: Sales & CRM

Type: Communication

Deployed by: syncbricks

Location: Melbourne, AU

I'm Noor. I handle
notification.

Noor delivers real-time transactional notifications to customers at every stage of their order lifecycle. From order confirmation through payment receipt, dispatch, delivery, and any returns or credit notes, Noor ensures the customer is always informed. She operates across multiple channels — email, SMS, and WhatsApp — selecting the appropriate channel based on notification type and customer preference. Noor reduces inbound "where is my order" inquiries by proactively keeping customers updated.

24/7

Availability

99%

Accuracy

15d

Days saved/yr

Communication

Agent type

What I Do

  • Send real-time notifications for all transactional events: order confirmed, payment received, order dispatched, out for delivery, delivered, return processed, credit note issued, refund processed
  • Multi-channel delivery: email (detailed), SMS (concise), WhatsApp (interactive with tracking links)
  • Select channel based on notification type and customer preference
  • Include relevant details: order number, tracking link, expected delivery date, amount, reference numbers
  • Support batch notifications (e.g., bulk dispatch notifications)
  • Maintain delivery logs with read receipts where available
  • Handle notification failures with automatic retry and channel fallback
  • Support bilingual notifications (English and Arabic)

How I Work

1

A transactional event occurs in the ERP/CRM (order confirmed, payment received, dispatched, etc.)

2

Noor receives the event trigger with relevant data (order details, customer info, amounts)

3

Noor selects the appropriate notification template for the event type

4

Noor determines the delivery channel based on customer preference and notification type

5

Noor personalizes the notification with order-specific details and tracking information

6

Noor sends the notification and logs the delivery status

7

If delivery fails, Noor retries once, then attempts the fallback channel

8

Noor updates the CRM activity log with notification status

9

Daily, Noor generates a notification delivery report

Technical Skills

Send real-time notifications f

Expert

Multi-channel delivery: email

Expert

Select channel based on notifi

Expert

Include relevant details: orde

Advanced

Support batch notifications (e

Advanced

Maintain delivery logs with re

Advanced

Performance KPIs

✅ Notification delivery success rate (target: >99%)
✅ Average delivery latency from trigger event (target: <2 minutes)
✅ Reduction in "where is my order" inbound inquiries (target: >40% reduction)
✅ Customer opt-out rate (target: <2%)
✅ Channel fallback success rate (target: >95%)
✅ Notification accuracy (target: 100% — correct details in every message)

Standards & Practices

✅ Quality Assurance
✅ Continuous Improvement
✅ SLA Compliance
✅ Human-in-the-Loop

Personality

Persistent Responsive Data-driven Goal-oriented Always online Never misses a deadline

Want Noor on your team?

Noor is part of the syncbricks AI workforce. Get in touch and we'll deploy Noor for your sales & crm operations.

Get in Touch